Privacy information

Privacy Notice

How we handle your informationThis notice covers the public website and secure customer service. Do not send sensitive case files by ordinary email.

Who we are

ErasePilot is a division of AllezVentures Holdings, a sole proprietorship based in Toronto, Ontario. Mailing address: ErasePilot, 1108 – 250 Consumers Road, Mailbox 135, North York, ON M2J 4V6. Correspondence only. Send privacy questions or requests to hello@erasepilot.ca. Please do not include identification documents or sensitive case files in ordinary email.

Information we collect

We collect account email, names and contact details you authorize us to review, public URLs, relevant context, findings, request status, consent records, reports, and payment transaction identifiers. Current intake accepts text and public URLs. Do not provide passwords, government identification, financial account numbers, or identity/proof documents. If a source needs additional proof, we explain a separate appropriate submission method first.

Why we use and share it

We use case information to verify ownership, assess exposure and request eligibility, carry out authorized requests, track responses, deliver reports and purchased rechecks, answer questions, and prevent misuse. We do not sell customer information. Requests disclose only details reasonably needed by the relevant source; unusual proof requirements and extra charges require separate approval. Webflow hosts the public website; Vercel hosts the portal; Supabase provides authentication and a case database in Canada Central; Stripe processes payments; Proton Mail handles email. Other provider infrastructure, support, logs, and processing may be outside Canada. Database hosting in Canada does not mean all processing remains in Canada. Full card details are entered into Stripe Checkout and are not stored in the case database.

Protection, retention, and your choices

Customers can access only their own cases. Operator access requires an assigned role and multifactor authentication. Case notifications direct customers to secure access rather than including case details. These controls reduce risk but cannot guarantee that information will never be exposed. Case reports remain available for 90 days after closure; intake, source details and report content are then deleted or anonymized through our deletion process, subject to unresolved work or a necessary legal hold. Limited transaction, accounting and dispute records may be retained separately where required. Inquiries are retained only while needed to respond or meet an obligation. For access, correction, deletion or withdrawal of authorization, contact hello@erasepilot.ca. Withdrawal stops future authorized work but cannot reverse a request already received by a third party. We explain any reason a record cannot yet be deleted.