Refunds and Cancellation

How refunds are calculated

You receive a full refund if you cancel before the first removal request is submitted, or if review identifies no eligible listing. Before requests begin, we document the agreed request list. After submission starts, the refundable share is the number of originally agreed requests not yet submitted divided by the total originally agreed requests, multiplied by the plan price. For example, two of five agreed requests remain unsubmitted: two-fifths of the price is refunded. Completed submission work is not refundable solely because a source declines removal. Applicable statutory rights are unaffected. Duplicate payments and payments for a service not provided are investigated and corrected.

Request cancellation or a refund at support@erasepilot.ca and include your case number only. Do not email identity documents. We aim to acknowledge support within two business days. Approved refunds go to the original payment method; arrival time depends on Stripe and your payment provider. No recurring subscription is offered at launch.